Membership Assistant

An exciting opportunity has arisen within our Membership Office.  We are looking for an enthusiastic and adaptable administrator to join our friendly, hard-working Membership Team.

The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

What you’ll be doing:

• Processing new members in a timely manner, including data input onto the membership database, making up & sending out Welcome packs to new members
• Answering telephone, letter and e-mail enquiries in a prompt and friendly way
• Updating the membership database accurately with changes to members’ records
• Performing financial processing including BACS Direct Debit processing
• Updating business processes and procedures
• Supporting other departments with information requests etc.

What we’re looking for:

• Proficient IT user (MS Word, Outlook, Excel) and good computer data entry skills
• Excellent attention to detail
• Effective communicator, both verbal and written
• Good organisational skills
• Ability to work in a team and demonstrate flexibility

Salary: £9,085.44 (pro rata) per annum (£22713.60 FTE, £12.48 per hour)

Contract: Permanent

Hours: 14 hours per week. Flexibility in working pattern, in agreement with line manager

Based: Littlemore, Oxford. Hybrid working is available.

In addition to being part of a friendly, skilled and knowledgeable team who are passionate about making a difference, when you work for us, you’ll also receive:

• Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development

How to apply

For full details, please read the job description and T&Cs below. To apply, please follow the application link.

The closing time and date for applications is 11.59pm on Sunday 28^th July 2024. Interviews will take place in Oxford on Thursday 8^th August 2024.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Contact us on recruitment@bbowt.org.uk if there are any reasonable adjustments we can provide during the recruitment process, including completing your application.

When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised, and scored by a panel of reviewers. 

We don't use an application form, or CVs - your answers to our situational based questions will be scored against a review guide and scores from these will decide which candidates go through to the interview stage. See here to find out why we do this.

Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words. If it is clear that any of your answers are not your own work, we reserve the right to reject your application on that basis. 

You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.